Returns, Cancellations and Refunds
If you wish to cancel your order, please send an email as soon as possible to firstname.lastname@example.org, or telephone us on +44 (0)1275 395430 (Monday-Friday 9am-5pm, calls charged at national rate) and we will arrange the exchange or refund of your purchase. If your books have not arrived within 30 days, please contact us on the same telephone number.
Under the United Kingdom's Distance Selling Regulations, you can cancel an order in writing, by fax or by email within seven working days of delivery. We will refund you provided unwanted orders are returned undamaged within seven working days of delivery. If your order is damaged, faulty or not as described when you receive it, you may return it for a full refund (including postage) or for replacement. Please note that if you return books to us and we do not receive them we will refund you only if proof of posting is provided.
If you do not receive your order, we will refund you or provide a replacement free of charge.
If you think your order is overdue (after 30 days) please send an email to email@example.com or call us on the telephone number above. It might be worth contacting your local sorting office as well, as they might have tried to deliver your order already.
This returns policy does not affect your statutory rights.
A Note About Cookies
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy.
If we intend to transfer your information outside the EEA (European Economic Area) - this is very unlikely indeed - we will always obtain your consent first.
If you have any questions/comments about privacy, cancellations or any of the issues raised here, you should contact us »
If you have any complaints about the service we provide, please let us know by telephoning us on +44 (0)1275 395430 (Mon-Fri 9am-5pm), by fax on +44 (0)1275 393388 or write to us at our usual address, which you'll find at the very bottom of every page on this site.
Thanks for buying books from us and for visiting us on the web and we wish you the happiest of times in the Special Places that you visit!