Our delivery charges are listed below. Gift Cards are sent recorded delivery - any books ordered along with a Gift Card will be sent in the same parcel. Travel Club membership cards and gift membership vouchers are delivered free of charge.
For example, if you are in the UK and order 4 items then your delivery rate will be £4.49 (£2.99 for the first item and then £0.50 for each of the other 3).
The majority of our deliveries within the UK are sent in protective packaging via Royal Mail's Second Class delivery service. Orders of more than one book may automatically be upgraded to First Class delivery or courier delivery at no extra cost to you. Non-UK orders are sent by Air Mail.
We normally process orders within one working day. Orders should take no more than 5 days to arrive, but we recommend that you allow up to 14 working days to before you consider your order overdue. In extreme and unusual circumstances (like postal strikes), orders can take up to 30 days.
If after 14 days of placing your order it still hasn't arrived, please contact us either by telephone on +44 (0)1275 395431 or write to firstname.lastname@example.org.