For guests

Coronavirus FAQ

It’s likely you’ll have questions about your stay or any future bookings. While the situation is changing, here are our recommendations for what to do if you’ve booked a stay at a Sawday’s special place.

Can I still go on my UK holiday?  

The wellbeing of our guests and owners is the most important thing to us. Where you are travelling from, and where you are staying and when will all determine whether you can take your holiday as planned. In England, you can find the latest advice and restrictions here.

The UK government has outlined the four conditions that need to be met for the continued easing of lockdown restrictions in England.

The relaxation will be split into four phases, with the first phase having two parts. Full details of the governments phased plan (for England) are available here. If there are local surges in cases, government guidance may change to avoid travel to and from affected areas, as well as encouraging that indoor contact should be limited.

The specific areas that relate to Sawday’s guests and owners are:

Stage One (8 March)

  • two people from different households can meet outside for recreation, which can include “a coffee on a bench” or a picnic
  • weddings attended by up to six people can take place in any circumstances
  • rules still mean you should stay home and only leave work for essentials, work, exercise or medical appointments
  • no household mixing indoors or outdoors unless in a support or childcare bubble
  • non-essential shops, leisure and entertainment venues closed
  • pubs and restaurants closed, but takeaway food permitted
  • overnight stays away from home for the purpose of a holiday are not allowed.

Stage One (29 March)

  • people will be allowed to meet outside within the “rule of six” or with one other household. This will include private gardens
  • the stay at home law will end, but people are encouraged to stay local as much as possible.

Stage Two (12 April)

  • all shops allowed to open
  • restaurants and pub gardens will be allowed to serve customers sitting outdoors, including alcohol
  • gyms and spas can open for individuals and households
  • UK domestic holidays away from home will be permitted, including self-catering and camping stays for members of the same household
  • weddings attended by up to 15 people can take place.

Stage Three (17 May)

  • people can meet in groups of 30 outdoors
  • six people, or two households, can meet indoors
  • pubs, restaurants and hospitality venues can seat customers indoors
  • hotels, hostels and B&Bs can re-open
  • international travel can resume (subject to traffic light system for returning to England, and to the host countries own restrictions on inbound travel).

Stage Four (no earlier than 21 June)

  • all legal limits on social contact to be lifted
  • no legal limits on the number of people who can attend life events, including weddings and funerals.

The latest review of Wales lockdown rules means that from 17 May

  • all holiday accommodation can open fully
  • indoor hospitality can re-open, six people from up to six households (not including children under 11) can book a table
  • up to 30 people can take part in organised indoor activities and up to 50 people in organised outdoor activities. This includes wedding receptions and wakes
  • international travel will resume.

The Scottish government has published its own Strategic Framework update, which you can find here along with the details of the current tiered restrictions. The intention is for most of Scotland not already at Level 1 to move to Level 1 on 7 June and Level 0 on 28 June, if the data remain supportive and the restrictions in the Levels remain necessary and proportionate.

Northern Ireland will next review their restrictions on 10 June. A summary of what you can and can’t do under the current restrictions (effective from 24 May) is available here. 

We would advise looking at regional restrictions in the area you live, and the area you wish to travel, for the most up-to-date advice.

If your booking isn’t within the next three weeks, we advise that you wait until nearer the time so that we all have the latest Government advice.

Can I still go on my European holiday?  

For future European bookings please check the current FCO advice, please also be aware that England has requirements for those entering the country from lists of red, amber and green countries

The Welsh and Scottish administrations have their own guidelines regarding international travel, as does Northern Ireland

If you have booked an international stay and the current FCO advice is not to travel to that region, your travel insurance should provide you with a full refund. Please check your policy. 

You will also need to consider any new requirements for travel to the EU since Brexit.

Is it OK to book a UK holiday now? 

Yes, you can still book a Sawday’s holiday for a future stay. Many places are already seeing very high demand for stays through summer 2021 into autumn and even into 2022. If you’ve got your eye on a particular place, we would recommend getting in touch sooner rather than later.

We would advise looking at regional restrictions in the area you live, and the area you wish to travel to before making any booking. Chat with the owner of the place you are interested in staying to discuss their terms and conditions and ensure you are comfortable with any restrictions or requirements. 

Should I buy travel insurance? 

It’s always a good idea to have comprehensive travel insurance. We recommend you take out a policy that covers you in the event of cancellation and has good medical coverage for international trips. Your coverage in the event of coronavirus-related problems will depend on your insurer. Please contact them if you have questions.

If I develop symptoms whilst staying in a Sawday’s place, what should I do?  

If you develop coronavirus symptoms, you should immediately self-isolate, inform the owner and book a test. If you are confirmed to have coronavirus (COVID-19), you should return home if you reasonably can. There is more information for accommodation providers in England on the official government website here. The Welsh government website also has specific guidance. There are also resources for those in Scotland and Northern Ireland

If I am asked to self-isolate due to Test & Trace whilst staying in a Sawday’s place, what should I do?  

Our absolute priority is the health of our guests, owners and society as a whole and it’s important that we all work together to keep everyone safe and well. If you, or a member of your party, is asked to self-isolate during your stay, please follow the Government advice. You should inform the owner of the Sawday’s place as soon as possible and discuss the impact on your stay.

If I have an upcoming stay and I, or a member of my party, have tested positive for Coronavirus or have been asked to self-isolate due to Test & Trace when I am due to travel, what happens to my booking?   

Our absolute priority is the health of our guests, owners and society as a whole and it’s important that we all work together to keep everyone safe and well. If you, or a member of your party, has tested positive for Coronavirus or are asked to self-isolate, please follow the Government advice. If you have a booking that you think may be affected by any government health measures, we recommend that you get in touch with the owner directly to discuss their individual terms and policies relating to your stay. Wherever possible we would advise that if your stay cannot go ahead as planned, you consider changing your dates rather than cancelling.

I’m worried about the hospitality industry; how can I help? 

It goes without saying that these are unprecedented times in the travel industry. Sawday’s has been championing small and independent businesses for over 25 years now, and we intend to do so for many years to come. We urge you to keep an eye on your favourite hotel, pubs and inns’ social media pages; many are offering new innovations such as vouchers or delivery services that you may be able to support. If you have a booking in the next few weeks, please consider changing your dates rather than cancelling. The majority of owners are being flexible, enabling guests to do this and you’ll be supporting their small independent businesses.

Further advice 

It is important that all guests follow the latest Government advice and guidelines.

Last checked:  25 May 2021