For guests

Coronavirus FAQ

It’s likely you’ll have questions about your stay or any future bookings. While the situation is changing, here are our recommendations for what to do if you’ve booked a stay at a Sawday’s special place.

Can I still go on my UK holiday?  

The wellbeing of our guests and owners is the most important thing to us. The UK government and devolved administration guidelines confirmed that accommodation can open in line with COVID-19 Secure guidelines.

If you have booked a Sawday’s space to stay in the UK in the coming weeks, we recommend that you get in touch with the owner directly to discuss their individual terms and policies relating to your stay. Wherever possible we would advise that if your stay cannot go ahead as planned, you consider changing your dates rather than cancelling.

Can I still go on my European holiday?  

The UK has a mandatory 14-day self-isolation period for those arriving in the UK from abroad. There are exemptions to this self-isolation for people arriving into England from a specific list of countries, via travel corridors.

If you have booked an international stay and the current FCO advice is not to travel to that region, your travel insurance should provide you with a full refund. Please check your policy. 

In France, the government has announced new measures where accommodation providers can offer a voucher for the value of the stay, valid for 18 months, instead of an immediate refund. If you have an existing booking, it may be that the owner offers this. If you do not redeem the voucher during the 18 months, you will get a refund. They also currently have a voluntary 14 day self-isolation in place on arrival. More information about travelling to France can be found on their government website.

Is it OK to book a UK holiday now? 

The current government and devolved administration guidelines for accommodation providers differ across the UK, and in some places it will depend on what type of place you’re booking. Check with the owner of the place you are staying to ensure you are comfortable with any restrictions or requirements. 

Should I buy travel insurance? 

It’s always a good idea to have comprehensive travel insurance. We recommend you take out a policy which covers you in the event of cancellation and has good medical coverage for international trips. Your coverage in the event of coronavirus-related problems will depend on your insurer. Please contact them if you have questions.

If I develop symptoms whilst staying in a Sawday’s place, what should I do?  

If you develop symptoms, you should immediately self-isolate, inform the owner and book a test. If you are confirmed to have coronavirus (COVID-19), you should return home if you reasonably can. There is more information for accommodation providers in England on the official government website here.

I’m worried about the hospitality industry; how can I help? 

It goes without saying that these are unprecedented times in the travel industry. Sawday’s has been championing small and independent businesses for over 25 years now, and we intend to do so for many years to come. We urge you to keep an eye on your favourite hotel, pubs and inns’ social media pages; many are offering new innovations such as vouchers or delivery services that you may be able to support. If you have a booking in the next few weeks, please consider changing your dates rather than cancelling. The majority of owners are being flexible, enabling guests to do this and you’ll be supporting their small independent businesses.

Further advice 

It is important that all guests follow the latest Government advice and guidelines.

Last checked: 23 July 2020