For guests

Coronavirus FAQ

It’s likely you’ll have questions about your stay or any future bookings. While the situation is changing, here are our recommendations for what to do if you’ve booked a stay at a Sawday’s special place.

Can I still go on my UK holiday?  

The wellbeing of our guests and owners is the most important thing to us. Where you are travelling from, and where you are staying and when will all determine whether you can take your holiday as planned. You can find the latest advice and restrictions for England here, for Scotland here, and for Northern Ireland here.

Can I still go on my European holiday?  

For future European bookings please check the current FCO advice, please also be aware that England has requirements for those entering the country from lists of red, amber and green countries

The Welsh and Scottish administrations have their own guidelines regarding international travel, as does Northern Ireland

If you have booked an international stay and the current FCO advice is not to travel to that region, your travel insurance should provide you with a full refund. Please check your policy. 

You will also need to consider any new requirements for travel to the EU since Brexit.

Is it OK to book a UK holiday now? 

Yes, you can still book a Sawday’s holiday for a future stay. Many places are already seeing very high demand for stays through summer 2021 into autumn and even into 2022. If you’ve got your eye on a particular place, we would recommend getting in touch sooner rather than later.

We would advise looking at regional restrictions in the area you live, and the area you wish to travel to before making any booking. Chat with the owner of the place you are interested in staying to discuss their terms and conditions and ensure you are comfortable with any restrictions or requirements. 

Should I buy travel insurance? 

It’s always a good idea to have comprehensive travel insurance. We recommend you take out a policy that covers you in the event of cancellation and has good medical coverage for international trips. Your coverage in the event of coronavirus-related problems will depend on your insurer. Please contact them if you have questions.

If I develop symptoms whilst staying in a Sawday’s place, what should I do?  

If you develop coronavirus symptoms, you should immediately self-isolate, inform the owner and book a test. If you are confirmed to have coronavirus (COVID-19), you should return home if you reasonably can. There is more information for accommodation providers in England on the official government website here. The Welsh government website also has specific guidance. There are also resources for those in Scotland and Northern Ireland

If I am asked to self-isolate due to Test & Trace whilst staying in a Sawday’s place, what should I do?  

Our absolute priority is the health of our guests, owners and society as a whole and it’s important that we all work together to keep everyone safe and well. If you, or a member of your party, is asked to self-isolate during your stay, please follow the Government advice. You should inform the owner of the Sawday’s place as soon as possible and discuss the impact on your stay.

If I have an upcoming stay and I, or a member of my party, have tested positive for Coronavirus or have been asked to self-isolate due to Test & Trace when I am due to travel, what happens to my booking?   

Our absolute priority is the health of our guests, owners and society as a whole and it’s important that we all work together to keep everyone safe and well. If you, or a member of your party, has tested positive for Coronavirus or are asked to self-isolate, please follow the Government advice. If you have a booking that you think may be affected by any government health measures, we recommend that you get in touch with the owner directly to discuss their individual terms and policies relating to your stay. Wherever possible we would advise that if your stay cannot go ahead as planned, you consider changing your dates rather than cancelling.

I’m worried about the hospitality industry; how can I help? 

It goes without saying that these are unprecedented times in the travel industry. Sawday’s has been championing small and independent businesses for over 25 years now, and we intend to do so for many years to come. We urge you to keep an eye on your favourite hotel, pubs and inns’ social media pages; many are offering new innovations such as vouchers or delivery services that you may be able to support. If you have a booking in the next few weeks, please consider changing your dates rather than cancelling. The majority of owners are being flexible, enabling guests to do this and you’ll be supporting their small independent businesses.

Further advice 

It is important that all guests follow the latest Government advice and guidelines.

Last checked:  05 August 2021