For guests

Coronavirus FAQ

It’s likely you’ll have questions about your stay or any future bookings you’re considering during this time. While the situation is changing all the time, here are our recommendations for what to do if you’ve booked a stay at a Sawday’s special place.

Can I still go on my UK holiday?  

The wellbeing of our guests and owners is the most important thing to us. The current UK government guidelines outline the ambition to open accommodation, but no earlier than 4 July and in line with COVID-19 Secure guidelines.

If you have booked a Sawday’s space to stay in the UK in the coming weeks, we recommend that you get in touch with the owner directly to discuss their individual terms and policies. Wherever possible we would advise that you consider changing your dates rather than cancelling.

We are in constant contact with our owners, most of whom are small independent business owners, and they are telling us that they are currently experiencing a large amount of guest enquiries. If you have a future booking that is over a month away, we would recommend that you do not get in contact with the owner until closer to your arrival date unless absolutely necessary.

Can I still go on my European holiday?  

If you have booked an international stay and the current FCO advice is not to travel to that region, your travel insurance should provide you with a full refund. Please check your policy. 

In France, the government has announced new measures where accommodation providers can offer a voucher for the value of the stay, valid for 18 months, instead of an immediate refund. If you have an existing booking, it may be that the owner offers this. If you do not redeem the voucher during the 18 months, you will get a refund.

Is it OK to book a UK holiday now? 

The current government guidelines are to avoid all non-essential travel, including within the UK. If you are hoping to book a trip you could consider making a booking for after 4 July.

Should I buy travel insurance? 

It’s always a good idea to have comprehensive travel insurance. We recommend you take out a policy which covers you in the event of cancellation and has good medical coverage for international trips. Your coverage in the event of coronavirus-related problems will depend on your insurer. Please contact them if you have questions.

I’m worried about the hospitality industry; how can I help? 

It goes without saying that these are unprecedented times in the travel industry. Sawday’s has been championing small and independent businesses for over 25 years now, and we intend to do so for many years to come. We urge you to keep an eye on your favourite hotel, pubs and inns’ social media pages; many are offering new innovations such as vouchers or delivery services that you may be able to support. If you have a booking in the next few weeks, please consider changing your dates rather than cancelling. The majority of owners are being flexible, enabling guests to do this and you’ll be supporting their small independent businesses.

Further advice 

It is important that all guests follow the latest Government advice and guidelines.

Last checked: 29 May 2020