Terms and conditions
Other applicable terms
Information about us
The site is operated by Alastair Sawday Publishing Co Ltd, trading as Alastair Sawday’s. We are a limited company registered in England and Wales under company number 02812527 and have our registered office at Merchants House, Wapping Road, Bristol, BS1 4RW. Our VAT number is 196 3709 68.
Changes to these terms
Accessing our site
Unless otherwise stated for particular content and/or functionality, our site is made available free of charge.
We do not guarantee that our site, or any content or functionality on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
User accounts & passwords
Our site offers two types of user account:
- Accounts for property owners who are members of Sawday’s and have their property listed on our site (“Owners”); and
- Accounts for guests, which enables visitors of our sites to mark listings as favourites, submit feedback, and access other functionality available from time to time (“Guests”).
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If you use a social media login function, you must keep your social media account details confidential and must not allow any third party to access or use your social media account.
If you know or suspect that anyone other than you knows your log in details, please use the website to reset your password. If you have any problems, please notify us at firstname.lastname@example.org and provide any relevant details.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of page(s) on our site for your personal use and you may draw the attention of others to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
In particular, we are not responsible for any information provided by Owners, whether on this site, via another medium, or in communications with you. We are not party to and cannot be held liable for any dealings between Guests, Owners, and/or other users or third parties.
Uploading content to our site
Our site may enable you to upload, submit to us and/or share text, images, photographs, data, weblinks, opinions, and/or other materials (Content).
Whenever you make use of a feature that allows you to upload or submit Content, or to make contact with other users of our site (including Owners), you must comply with our acceptable use & content standards (see section below).
You warrant that any contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any Content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Content, but you are required to grant us a non-exclusive, royalty-free, irrevocable, perpetual, worldwide licence (including the right to sub-licence) to use, store, copy, modify and adapt that Content and to distribute and make it available to third parties via any medium.
You warrant and represent that we also have the right to disclose your identity to any third party who you ask us to contact on your behalf or who is claiming that any Content posted or uploaded by you constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the Content or accuracy of any Content posted by you or any other user of our site.
We have the right to remove any posting you make on our site for any reason whatsoever including if, in our opinion, your post does not comply with the acceptable use & content standards set out below.
The views expressed by other users on our site do not represent our views or values.
Acceptable use & Content standards
a. Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
- in any way that breaches any applicable local, national or international law or regulation;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- for the purpose of harming or attempting to harm minors in any way;
- to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (set out below);
- to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
- to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use;
- not to access without authority, interfere with, damage or disrupt:
- any part of our site;
- any equipment or network on which our site is stored;
- any software used in the provision of our site; or
- any equipment or network or software owned or used by any third party.
b. Content standards
These content standards apply to any and all Content which you contribute to our site or submit to us.
You must comply with the spirit and the letter of the following standards.
- be accurate (where they state facts).
- be genuinely held (where they state opinions).
- comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
- contain any material which is defamatory of any person.
- contain any material which is obscene, offensive, hateful or inflammatory.
- promote sexually explicit material.
- promote violence.
- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
- infringe any copyright, database right or trade mark of any other person.
- be likely to deceive any person.
- be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
- promote any illegal activity.
- be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
- be likely to harass, upset, embarrass, alarm or annoy any other person.
- be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
- give the impression that they emanate from us, if this is not the case.
c. Contacting Owners and Guests
For the avoidance of doubt, our acceptable use & content standard apply to correspondence submitted via or as a result of the use of our site, including communications between Sawday’s Owners and Guests.
d. Suspension and termination
We will determine, in our discretion, whether there has been a breach of our acceptable use & content standard through your use of our site. When a breach has occurred, we may take such action as we deem appropriate.
- immediate, temporary or permanent withdrawal of your right to use our site.
- immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
- issue of a warning to you.
- legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- further legal action against you.
- disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
Third party resources and links in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
We may also provide information about third party products and services, as well as the opportunity to purchase such products and services. In the event that you choose to do so, you will be taken to the relevant third party’s website in order to complete your purchase. The third party provider will have its own terms & conditions which you should read prior to using their site, or purchasing any products or services.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.
We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
Linking to our site
You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out above.
User data removal
You have the right to request the deletion of your user account by contacting us at email@example.com.
Content removal process
If you become aware of any Content which you believe may violate these Terms, is defamatory, offensive, illegal, or invades your privacy, please contact us immediately at firstname.lastname@example.org with details.
We will review the Content in question and determine whether it should be removed. As ‘innocent disseminators’ of the Content on this site, our policy is to remove Content only when there is a clear legal obligation for us to do so.
We will notify you of our decision as soon as reasonably practicable. If you disagree with our judgement on the removal of Content and still wish it to be removed, we ask that you follow the requirements of the Pre-Action Protocol for Defamation. It is advisable to seek legal guidance on this if necessary.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
Please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked to from our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We cannot be liable for any attempt made to scam or defraud any user of our site by any third party. You are responsible for satisfying yourself as to the identity and trustworthiness of any person who contacts you in connection with your use of our site and related services.
To contact us, please email email@example.com
1.1 Alastair Sawday Publishing Company Limited (“We”) are committed to protecting your personal information and other data, which is collected by us or provided to us via your use of our website – www.sawdays.co.uk (our site) – and that of our group company Sawday’s Canopy & Stars Ltd – www.canopyandstars.co.uk (together the sites) – as well as any other websites developed by us in the future.
1.3 For the purpose of the Data Protection Act 1998 (the Act), the data controller is Alastair Sawday Publishing Co. Limited of Merchants House, Wapping Road, Bristol, BS1 4RW.
1.4 Our products and services are only available to those aged 18 and over. Therefore, we do not knowingly receive or attempt to solicit any information from children.
2. INFORMATION WE MAY RECEIVE AND HOW IT IS USED
We may collect and process the following data about you:
(a) Information you give us. You may give us information about you by:
(i) filling in forms on our site, for example to sign up to our newsletter;
(ii) registering a user account on our site;
(iii) making a booking, placing an order or subscribing to a service;
(iv) participating in discussion boards or other social media functions;
(v) entering a competition, promotion or survey;
(vi) providing feedback; or
(vii) corresponding with us by phone, e-mail or otherwise.
The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and holiday and other preferences.
(b) Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
(i) technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
(ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
(c) Information we receive from other sources. We may receive information about you as a result of your use of our group company’s website, Canopy & Stars, as well as your use of any other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, owners of the holiday properties, business partners, sub-contractors, advertising networks, analytics providers, search information providers) and may receive information about you from them.
3. USES MADE OF THE INFORMATION
We use information held about you in the following ways:
(a) to administer our site and for internal operations;
(b) to improve our site to ensure that the content is presented in the most effective manner for you;
(c) to facilitate communication between you and holiday property owners, deal with enquiries, and carry out our obligations arising from any contracts entered into between you and us;
(d) to provide you with the information, products and services that you request from us;
(e) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you, whether provided by us or our group company, Sawday’s Canopy & Stars Ltd. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
4. DISCLOSURE OF YOUR INFORMATION
4.1 As well as sharing your data with Sawday’s Canopy & Stars Ltd, we may share your personal information with any other member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
4.2 We may share your information with selected third parties including:
(a) business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
(b) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
(c) analytics and search engine providers that assist us in the improvement and optimisation of our site.
4.3 We may disclose your personal information to third parties:
(a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
5. WHERE WE STORE YOUR PERSONAL DATA
5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. YOUR RIGHTS
6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. If you do opt to have your data processed for marketing purposes, you can opt-out by contacting us at firstname.lastname@example.org.
6.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
6.3 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
9.2 We use the following cookies for various functions and features of our site:
(a) Session cookies (SSESS…) which expire when you leave the site
(b) Google Analytics, Campaign Tracking and Maps (_ga, _utm, _gid, NID)
(c) Hotjar (_hj), and associated cookies issued directly by hotjar.com for behaviour tracking
(d) Sumo (_sm) for certain marketing functions
(e) WordPress (wordpress_) for logged-in guest accounts
(f) Facebook (fr) cookies issued directly by facebook.com
Owners accessing members.sawdays.co.uk will also be issued with these additional cookies:
(g) Amazon load balancing cookies (AWSELB) to correctly direct them to our server
(h) Pingdom (_cf) – we use this to make sure the site is still available to users
(i) Two cookies once logged in (eZSESSID_special_places / is_logged_in) to verify the identity of the owner
(j) One cookie issued by pinterest.com (_pinterest_cm)
9.3 We use these cookies for the proper functioning of our site, for example to establish your identity whilst browsing the site, which we need for our search and favourites systems to function correctly. These session cookies don’t track anything else about you.
9.4 If you would like to block any of the cookies used by our site, or other websites, you can do this through your browser settings. Please visit http://www.aboutcookies.org/ for more information on how to block cookies and/or delete them from your computer. Please note that if you block or delete cookies, our site may not function properly for you. We are completely committed to protecting your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
9.5 Here are further details on the cookies we use when you visit our site. These are “session” cookies and are removed when you quit your browser.
SSESS, wordpress_sec, wordpress_logged_in
Refer to paragraph 9.3 of our policy.
9.6 We also use certain third party tools to enhance your online experience. Some of these will set cookies on our behalf so they can work and give you access to useful features. Please note that we have no control over these cookies. Here are further details about those cookies.
Google Analytics / Maps
We use Google Analytics to track visitors to our site. Our main aim is to find out which parts of the site are working and which are not proving to be useful. We use this information to make changes to our site and to decide on which features to improve. We also use Google Maps, which require cookies issued by Google.
See details of the Google cookies here – https://developers.google.com/analytics/resources/concepts/gaconceptscookies
NID, SNID, PREF, khcookie
These cookies are used by Google to store user preferences and information when viewing pages with Google maps on them.
These cookies are used by additional services from third parties to help us identify areas of improvement in the performance of our site, to carry out occasional surveys and to alert you to offers that may be of interest to you.