Our Clean & Safe charter

The safety and well-being of our guests, our owners, their families and their teams is incredibly important to us, now more than ever. As we prepare to be able to travel again, it’s important that we review our expectations around safety and cleanliness in response to Coronavirus.

In the coming weeks, we will be asking our special places to sign up to our ‘Clean and Safe’ charter and asking guests to continue following government guidelines.

View our collection of places >

The Clean and Safe charter means that owners will:

  1. Follow government cleaning advice for non-healthcare environments
    In all spaces high touch, hard surfaces will be cleaned twice and disinfected and all linen will be washed at the hottest water setting before a guest’s arrival. Check-in times may be delayed to allow increased time for cleaning between stays, at all times following government guidelines for the UK, Ireland, France, Spain, Italy or Portugal.
  2. Enable self-check in where possible and practise social distancing during stays 
    All group spaces or shared facilities will be set up so that guests can socially distance easily.
  3. Have measures in place to allow guests to practise good hygiene throughout their stay
    All places will amply stock the necessary disinfectant, cleaning supplies, hand sanitisers and soap. Where possible, other measures to reduce risk will be taken. For example, guest information booklets or menus removed and the information given digitally instead.